Job Details  

Entrance Monitor
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Job ID 20273
Job Funding Source Work-Study, Non-Work-Study
Employer Athletics, Department of
Category Office
Job Description
The Front Desk Entrance Monitor provides a consistent, professional presence at the front desk, serving as the first point of contact for all visitors to the Stephen M. Ross Academic Center. This position supports Academic Success Program (ASP) staff by monitoring activity within the academic center, particularly during evening hours, to help maintain a quiet, secure, and productive environment for student-athletes. The Front Desk Entrance Monitor greets visitors, responds to the front door intercom, verifies guests as appropriate, and buzzes approved visitors into the facility. The monitor assists in enforcing facility policies and protocols, provides excellent customer service, and collaborates with ASP staff to support the overall mission of fostering academic success and a positive learning environment for student-athletes.

 

 
Educational Value

Educational Value of the Position

The Front Desk Entrance Monitor position provides valuable hands-on experience in professional communication, customer service, and facility operations. Working alongside Academic Success Program (ASP) staff and interacting with student-athletes, the monitor develops essential skills in communication, time management, organization, problem-solving, and attention to detail. The position also strengthens the ability to maintain a professional and welcoming environment while enforcing facility policies and procedures. Additionally, the role offers insight into the daily operations of academic support services within collegiate athletics, highlighting the importance of teamwork, accountability, and student success. These transferable skills prepare students for a variety of professional careers and future leadership opportunities.
Job Requirements

Preferred Qualifications 

The ideal candidate will demonstrate the following qualities:

  • Dependability & Professionalism:
    Demonstrates reliability through consistent attendance, punctuality, and a professional demeanor while representing the Stephen M. Ross Academic Center.
  • Positive Attitude & Customer Service:
    Maintains a friendly, patient, and welcoming attitude with a strong commitment to providing excellent customer service to student-athletes, staff, and visitors.
  • Communication & Interpersonal Skills:
    Possesses strong verbal communication skills and the ability to interact respectfully and effectively with individuals from diverse backgrounds.
  • Attention to Detail & Initiative:
    Remains attentive throughout each shift, follows established procedures, and takes initiative to address concerns or notify ASP Staff when assistance is needed.
  • Flexibility & Teamwork:
    Demonstrates adaptability in a fast-paced environment and works collaboratively with ASP Staff and fellow student employees to support daily operations.

Work Schedule

Work schedules are based on the operating hours of the Stephen M. Ross Academic Center and follow the University's academic calendar.

Evening availability is required.

Student employees must be available to work one of the following shifts, Monday through Thursday:

  • 4:00 PM – 7:00 PM
  • 7:00 PM – 10:00 PM

In addition, employees must be available to work one or more Sundays per semester from 2:00 PM – 6:00 PM, as scheduled.
Hourly Rate $15.00/hour
Hours 4.0 to 8.0 hours per week
Time Frame Fall/Winter
Start Date Monday, September 14, 2026
End Date Thursday, April 29, 2027
Primary Contact Wanda Gayle Smith
Primary Contact's Email wgsmith@umich.edu
Supervisor Wanda G. Smith
Work Location Stephen Ross Academic Center 1100 S. State Street (next to Yost Arena)
Phone N/A
Fax N/A