JOB TITLE: Ticket Office Student

The UMS Patron Services Office is seeking to fill multiple work-study student staff positions for the 2026-2027 academic year. Hired student staff should expect to start training in mid-September. Once trained, student staff have the opportunity to stay year-to-year and work until graduation. This position will be in-person. 

SUMMARY DESCRIPTION: Work with the ticket office and front-of-house team to ensure the best possible patron experience for roughly 150 live performing arts events each year, presented by University Musical Society (UMS), the School of Music, Theatre & Dance (SMTD), and the Ann Arbor Summer Festival (A2SF). 

REQUIRED HOURS: Student staff should expect to work a varied schedule, consisting of regular business hours, with additional hours as needed to support performance staffing needs. Applicants should be available to work a minimum of 8 hours per week. Business hours are from 10am-5pm, Monday-Friday in two separate offices. Performance shifts vary week to week but are primarily evenings and weekends. 

APPLICATION SUBMISSION: Please submit your application for the position here on the Student Employment Office website. In addition, please submit your class schedule and work-study amount using this Google form: https://forms.gle/vJB4qDc1XRd5TCYt7

Work-Study Applicants only

SPECIFIC QUALIFICATIONS: • Commitment to excellent, professional customer service. • Willingness to exercise patience and flexibility • High level of dependability and professional work ethic. • Available to work a mix of daytime office hours as well as nights and weekends. • Able to communicate efficiently and accurately (phone, email, and in-person). • Enjoys the challenge of working in a fast-paced, high-pressure environment. • Strong desire to understand and appreciate a wide variety of cultures and traditions. • Confident working with cash • Comfortable working independently and taking initiative. • Required computer skills: Microsoft Office, Google Drive, Gmail, Search, and Calendars. • Lifting may be required of boxes and equipment weighing up to 25 pounds.