UMMA Navigator/Shop Clerk

*This is a work-study position

(Visitor Services and UMMA Shop Clerk)

Love Art? Love Working with People?

The University of Michigan Museum of Art (UMMA) has a job for you!

We are currently hiring for UMMA Visitor's Services and UMMA Shop staff for the Summer. Ideal candidates will have the ability to work a variety of shifts Monday-Sunday. This Temporary Position has the Potential to Continue into the Fall semester.

The UMMA visitor's services representative/shop salesperson serves as UMMA's front-facing ambassador in a multifunctional role.  They are directly responsible for setting the tone for every museum visit by warmly and enthusiastically welcoming each visitor to the Museum.  Persons in this position will greet visitors, engage them in a conversation to determine the nature of their visit, efficiently check them in for museum visits, gallery tours, and event reservations, and direct visitors to amenities, events, and spaces. This position functions as both UMMA visitor services and as UMMA Shop Salesperson and employees will be cross-trained to perform both activities.

Duties will include all of the following:

• Warmly and enthusiastically welcoming visitors to the Museum and engaging them in a conversation to determine the nature of their visit.
• Efficiently checking in visitors for gallery tours, study spaces, and event reservations.
• Sharing information about amenities, exhibitions, and programming events and addressing visitor questions and concerns.
• Orienting new visitors to the museum and outlining gallery rules, such as no food or beverage in galleries and no flash photography.
• Stocking and distributing UMMA magazines, guides and maps. 
• Maintaining accurate visitor data spreadsheets, including visitor counts, purpose, and zip codes.
• Sharing information about UMMA Shop products and assisting visitors with their purchases.
• Processing cash, credit card, and shortcode transactions on the retail POS system, opening and closing registers, and balancing sales transactions daily.
• Assisting management in product data entry, merchandise ordering, and receiving.
• Maintaining a clean, well-stocked, and visually appealing shop environment.
• Answering UMMA's main phone line, cheerfully resolving caller inquiries, politely directing calls to the appropriate staff member and taking accurate messages. 

• Qualified applicants must be current University of Michigan students.

• Prior experience working with the public in a customer service role is preferred.

• Must have strong communication skills and a genuine interest in engaging with visitors.

• Applicants should have a proven record of reliability, good organizational skills, and the ability to work independently as well as a member of a team. 

• This position requires extensive mobility--candidates must have the ability to stand and move about as needed for the duration of their shift.

• Experience with MS Word and Excel or equivalent word processing and spreadsheet software is required.

• Must have work availability during the Museum's operating hours of Mon-Wed 11 am-5 pm, Thu-Fri 10 am-8 pm, and Sat-Sun 11 am-8 pm, as well as occasional UMMA evening events.

  • We are currently hiring for Summer Availability for all shifts. 

• Must be available on weekends and holidays, including academic term breaks, as the Museum operates all year round.

• Preference for Work Study, but not required.