Thank you for your interest in the Information Referral Assistant (IRA) position at the Office of New Student Programs at the University of Michigan.  You can learn more about our office at onsp.umich.edu.

The Office of New Student Programs employs enthusiastic and resourceful students as Information Referral Assistants (IRAs) to assist with the day-to-day operations of the front desk. Candidates must have strong interpersonal, communication, and organizational skills. They must be able to work in a fast-paced, team-oriented environment, as well as take on and complete tasks autonomously. Candidates must possess a genuine willingness to assist new students, family members, and campus partners.  This position is open only to undergraduate enrolled students who are in good academic standing.  

Primary Responsibilities

• Answer inquires by telephone, e-mail, and G-Chat, and welcome walk-in traffic.

• Assist new students and their parents with the reservation process for upcoming orientation sessions.

• Assist with data management of orientation participants and administrative tasks.

• Be familiar with services and responsibilities of different programs within ONSP and the roles of senior staff; accurately respond to questions and concerns and make appropriate referrals.

• Be familiar with the structure and organization of the University of Michigan and be able to communicate information about the various academic units, support services, and resources in an accurate and unbiased manner.

• Assist with other tasks as needed to assist all the programs within the Office of New Student Programs.

Expectations

IRAs are expected to represent the University and ONSP in a consistently professional and responsible manner. They are required to be punctual, reliable, and conscientious in the performance of all responsibilities including learning and practicing inclusive customer service for new students, families, and the staff in ONSP. IRAs must follow all U-M and ONSP policies regarding confidentiality of student data. It is expected that they are willing to share ideas, improvements, and other thoughts with the staff.

Selection and Employment Timeline

The applications will be reviewed on a rolling, ongoing basis. The application will remain open until filled.  

Complete this Google application form to apply. If you have any questions, please contact Jessica Kohli at joboyle@umich.edu.

Individual Interview:
After a review of the applications, selected candidates will be invited to complete an individual interview over Zoom with ONSP staff. Individual interviews are by invitation only.

We will contact selected applicants via U-M email to set up interviews and let you know our decision - please be sure to check your email regularly.
Paid employee training sessions and individual shifts will begin in April and will be scheduled around your class and personal commitments. This position will run from May-August, with options for continued employment in the Fall.