Job Details  

Computer Consultant I
Students cannot apply for this job online.
Job ID 71193
Job Funding Source Work-Study, Non-Work-Study
Employer Academic HR
Category Professional/Administrative
Job Description

The EECS Departmental Computing Organization (DCO) is seeking a motivated student employee to join our IT team as a Computer Consultant I. This position is a great opportunity for a student who is comfortable around computers, enjoys helping others, and is interested in gaining hands-on experience in IT support, troubleshooting, system setup, hardware/software support, and customer service.

DCO supports approximately 1,000 users, including students, faculty, and staff, across a variety of systems and technologies. In this role, you will help with day-to-day office and IT support tasks in a supportive learning environment. No advanced technical experience is required—just a willingness to learn, solve problems, and assist others.

Responsibilities

  • Provide friendly and professional IT support to students, faculty, and staff.
  • Respond to and assist with support tickets, both independently and with guidance from full-time staff.
  • Assist with support for macOS systems, including:
    • Installing and upgrading operating systems
    • Installing and configuring software applications
    • Troubleshooting basic hardware and software issues
  • Assist with support for Windows systems, including:
    • Operating system installation and setup
    • Software installation and updates
    • Diagnosing and resolving common user issues
  • Gain exposure to Linux systems, including basic command-line use and general system concepts.
  • Maintain, prepare, and deploy computers, including imaging, updates, setup, and configuration.
  • Assist with basic troubleshooting for computers, printers, devices, and other technology.
  • Help with routine office and IT tasks, such as:
    • Organizing and updating inventory
    • Filling out forms for old or unused equipment
    • Preparing equipment for surplus or reassignment
    • Transporting equipment between offices and buildings
  • Assist with hardware installations, including server hardware setup under staff supervision.
  • Help with software installation, setup, and general configuration tasks.
  • Support the daily operation of the DCO office as needed.

Hours

  • Up to 20 hours per week during the school year
  • Up to 40 hours per week during academic breaks and/or summer, depending on availability and departmental need

Application Instructions

Interested applicants should send a resume and statement of interest to:

Laura Jones
laura@umich.edu

An I-9 must be completed before any work may begin.
Educational Value

What You’ll Gain

This position provides hands-on experience with Mac, Windows, and Linux systems, as well as printers, hardware, software, inventory processes, and customer support. You will develop practical technical skills, teamwork experience, and a stronger understanding of IT operations in a large academic computing environment.
Job Requirements

  Qualifications

  • Current student in good standing.
  • Basic familiarity with Mac and/or Windows computers.
  • Interest in learning IT support, system administration, computer hardware/software, or related fields.
  • Strong problem-solving skills and attention to detail.
  • Good communication and customer service skills.
  • Ability to work both independently and as part of a team.
  • Willingness to learn new systems and technologies.
  • Basic knowledge of Linux is a plus, but not required.
  • Previous customer service experience is a plus.
Hourly Rate $17.00/hour to $18.00/hour
Hours 20.0 to 29.0 hours per week
Time Frame Fall/Winter/Spring/Summer
Start Date Monday, August 31, 2026
End Date Friday, April 30, 2027
Primary Contact Sarah E Pena
Primary Contact's Email N/A
Supervisor Laura Fink
Work Location Beyster and EECS buildings on North Campus
Phone N/A
Fax N/A