Michigan Union Ticket Office (MUTO) handles ticketing for many on- and off-campus concerts and events facilitated by student groups, concert promoters, and other sponsoring organizations. Duties include utilizing ticketing software to sell tickets to customers at the counter and over the phone, handing out will call tickets, staffing shows around the U of M campus, answering customer questions, and a variety of other tasks related to office management and maintenance, training, and customer service. 

MUTO is part of The Center for Campus Involvement (CCI) which is a dynamic, student-focused department that serves all undergraduate and graduate students through student programs, student services, and student development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. Additional units apart of CCI include: Student Organization Resource Center (SORC) and Student Theater Arts Complex (STAC).

University Unions is an organizational unit within Student Life which offers services, programs, spaces and student involvement opportunities within the Michigan League, Michigan Union and Pierpont Commons.

Must be work-study students as processed by the U-M Office of Financial Aid (OFA).

PLEASE PROVIDE COVER LETTER ADDRESSING YOUR EXPERIENCE WITH THESE REQUIREMENTS.

The successful candidate will be able to:

• Demonstrate exceptional communication skills, both written and verbal

• Deliver exemplary customer service to all guests of University Unions through a variety of forms of interaction

• Cultivate an accessible, safe, and inclusive environment for all students, visitors, and guests within University Unions facilities, services, and programs

• Be knowledgeable of the building layout for each building you work in

• Know events that are happening in the facility during your shift.

• Be reliable, flexible, and mature, with excellent customer service skills and a high degree of attention to detail.

Schedule. May work additional hours during the summer, but during the school year, students will work a minimum of 4 hours per week, while most work around 5-10 hours per week depending on availability and staffing needs. Agents will have a regular weekly schedule, Saturday shifts, and show shifts will be assigned on a rotating basis. 

Hours.
Fall/winter box office hours are 11am – 5pm, Monday – Friday. 10am-2pm on home-game football Saturdays
Candidates must have night and weekend availability for shows.