Library Student Assistant (Circulation and Access Services)

Position Description:

We are looking for friendly students who enjoy customer service work in a library setting.  You will be assisting visitors with all circulation needs, answering questions about the library and campus, and referring patrons to various library services at two circulation desks on Central Campus. Training in library systems will be provided. If you enjoy working with people and want to learn more about library services around campus, please apply!

Instructions for Applying:

1 - Complete the U-M student temporary employment application located under:

Wolverine Access > Student Business  

2 - Apply online at: https://docs.google.com/forms/d/e/1FAIpQLScg6HMxyTNSpY6r2H1GP00BVxgjRe6TLQp8ojV_qAmVXbg95A/viewform?usp=header

Schedule: These positions will begin as soon as May 4th and last through the summer term. Students will be assigned a regular weekly schedule that runs through the end of the summer.  Students may continue working into future semesters by mutual agreement.  

Applicants will be asked to provide their availability during these hours:

• Sunday, 1:00pm-10:00pm
• Monday-Thursday, 8:00am-10:00pm
• Friday, 8:00am-6:00pm
• Saturday, 10:00am-6:00pm

Location:  Hatcher Graduate Library and Shapiro Undergraduate Library

Requirements: 

• Must be able to provide friendly assistance to library visitors. 
• Must be willing to learn about library and campus resources and accurately relay this information to patrons.
• Must be dependable, on time, and communicative in the workplace and written communications with library staff. 
• Able to maintain attention to detail, organize information and materials, and prioritize responsibilities while assisting patrons. 
• Welcoming and helpful while working together with staff, colleagues, and library patrons.
• Given the public-facing nature of this position, you may at times be expected to communicate with emergency services personnel or public security. More information about this can be provided upon request.

Desired qualifications: 

• Previous customer service experience in a public-facing role is a plus.