This position consists of interacting with study participants and doing participant locating and follow-up work for a longitudinal survey for The Michigan Contraceptive Access Research and Evaluation Study (M-CARES).

• call, email, and text study participants to complete a follow-up survey for M-CARES using a specific protocol and call script.
• use search engines to locate respondents to find valid contact information. 
• accurately record verbal responses and data into the computer program; 
• report on their work to the project manager and survey specialist; and attend team meetings via Zoom.

•          Excellent people skills; be capable of establishing and maintaining positive engagement with study participants.
•         Previous interviewing experience.
•         Ability to keep project information confidential.  
•         Exceptional attention to detail.
•     Excellent time management skills to meet deadlines.
•        Strong oral and written communication skills.
•        Availability to work on specific days of the week (Mondays, Wednesdays, and Fridays).
•     Good computer skills; Familiarity with MS Excel, Google Sheets, Gmail, and Zoom.
•         Have a high school diploma or GED equivalent.
•     Experience in customer service preferred
•     Experience working with sensitive information preferred