Summer Conference Assistant | SCA 2025 Live-In

May 05, 2025 to August 4, 2025

May 05, 2025 to August 11, 2025 for those assigned to Mosher Jordan and North Quad residence halls

Spring and Summer Overview

Conference and Event Services (CES) at the University of Michigan is an auxiliary department within Student Life. We provide expertise in conference and event management to U-M and external groups. In addition, we provide spring and summer housing and program management within the campus residence halls to summer camps, conferences, and events. During the spring and summer we support over 6,000 guests in 130 programs ranging in ages from 10 years old through adults. Through spring and summer programs, we introduce guests to the university, support them in their academic endeavors, and provide an unparalleled campus experience. 

Responsibilities 

During the spring/summer, Summer Conference Assistants (SCAs) provide the fundamental customer service and support to conference clients/guests in the residence halls during their stays. The primary role of an SCA is to provide overnight on-call response, as well as late/early check-ins  for clients/guests. SCAs are the first interaction most clients/guests will have at the University and are integral in their campus experience. Through interactions at the Community Center (CC), SCAs connect clients/guests to services and resources to ensure a satisfactory stay. SCAs are supervised by a CES staff member and receive direction from CES and ResEd staff.

Administrative 

• Plan and prepare for incoming and outgoing groups/clients including but not limited to making keys, updating and printing materials, and putting together materials and packets.

• Staff client/group housing check-ins and check-outs

• Provide timely and professional customer service by addressing all guest needs at the Community Center through in-person, email, and phone interactions

• Follow ­up with guests, colleagues, and supervisors as needed

• Maintain accurate information in conference database systems 

• Sort and distribute mail and packages

• Participate in the preparation of opening and closing of buildings, such as community center cleaning, mail and package sorting, bulletin board creation , etc. 

• Create and maintain bulletin boards that provide necessary information to all guests

Operational

• Attendance at all training, see dates and times below, assigned shifts, weekly staff meetings every Monday 3:30p-5p, and bi-weekly 2/1:1 meetings (M-F, between 9am -5pm) is mandatory unless previously approved by your direct supervisor

• Participate in an overnight on-call rotation, to ensure safety and security of guests/community members, as well as late/early check-ins 

Other

• Assist with various projects/assignments as assigned by supervisors

• Serve as an ambassador for the University of Michigan and have a commitment to a positive experience for each group/guest who resides with us

Supervision

SCAs are directly supervised by Conference and Event Services.

Compensation

• $15.00 per hour

• Room & Board (compensation for the minimum of 3 duty nights per week). This compensation could start as early as May 5th 

• 2 meal swipes/day up until a week prior to your assigned building(s) opening. 

• 3 meal swipes/day beginning the week prior to your assigned building’s opening through August 4. (with the exception toMosher Jordan & North Quad assignments which will provide meals through August 11 )  

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Additional benefit

Recreational sports membership pass for spring and summer semesters??

Please note: MHousing will notify the Financial Aid Department of your staff appointment. If you receive any financial assistance from any governmental or University sources, we strongly recommend you consult with a Financial Aid Counselor to identify the potential impact this position will have on your financial aid award. Room and Board may be considered taxable income.

Time Commitment & Work Schedule

*SCAs will be asked to submit a copy of their class schedule, and work schedules will be based around these schedules. With the exception of classes, please note this position is expected to be high priority.  

• All SCAs work schedules include days and nights on weekdays, weekends, and holidays. 

• All SCAs are required to work a minimum of 15 hours per week in community center shifts at a rate of $15/hour.

• Prior to buildings opening and closing, SCAs are expected to assist with administrative tasks, as determined by supervisor(s). 

• SCAs are required to work overnight on-call rotations throughout the spring and summer, with a minimum of 3 nights per week, including at least one weekend night (Friday, Saturday, Sunday) per week.

• SCAs are required to attend All Staff Training in person on May 7th from 6pm-8pm and May 8th 12pm-5pm.

• SCAs are required to attend In-Building training (which starts 1-2 weeks prior to the building(s) opening), weekly staff meetings every Monday 3:30p-5p, and bi-weekly 2/1:1s. 

• It is expected that SCAs are available for the above training requirements until no later than August 5th (with the exception to the Hill Area Halls until August 12th).

• SCAs must all be present for the last week of operation, as all SCAs assist with closing responsibilities.

• Residence Halls vary in opening date, placements will be made by CES based on department need.

• SCAs may be required to provide CC coverage in any CES-run community throughout the Spring and Summer based on departmental needs.

Qualifications

• Strong commitment to customer service

• Desire to work in a team-based environment 

• Strong communication and collaboration skills 

• Candidates must be enrolled U-M students at the time of application

Vaccination Policy

All U-M students residing in Michigan Housing on the Ann Arbor campus are required to submit documentation showing whether they are vaccinated for the following vaccinations inline with the CDC immunization schedule:

• COVID-19 vaccine

• Measles, mumps, and rubella (MMR) vaccine

• Meningococcal A (MenACWY) vaccine

• Polio vaccine

• Tetanus, diphtheria, and pertussis (Tdap) vaccine

• Varicella vaccine (chicken pox)

U-M students who are not vaccinated with any of the above six (6) vaccinations may be asked to submit an attestation that states that they are not vaccinated and understand they may be subject to additional public health protocols should there be a public health need. More information on this policy is available on the U-M Health Response website.