Summer Desk Assistant | Non-Live In

May 05, 2025 to August 4, 2025

May 05, 2025 to August 11, 2025 for those assigned to Mosher Jordan and North Quad residence halls

Spring and Summer Overview

Conference and Event Services (CES) at the University of Michigan is an auxiliary department within Student Life. We provide expertise in conference and event management to U-M and external groups. In addition, we provide spring and summer housing and program management within the campus residence halls to summer camps, conferences, and events. During the spring and summer we support over 6,000 guests in 130 programs ranging in ages from 10 years old through adults. Through spring and summer programs, we introduce guests to the university, support them in their academic endeavors, and provide an unparalleled campus experience. 

Responsibilities 

During the spring/summer, Summer Desk Assistant (SDAs) provide the fundamental customer service and support to conference clients/guests in the residence halls during their stays. SDAs are the first interaction most clients/guests will have at the University and are integral in their campus experience. Through interactions at the Community Center (CC), SDAs connect clients/guests to services and resources to ensure a satisfactory stay. SDAs are supervised by a CES staff member and receive direction from CES and ResEd Staff. 

Administrative 

• Plan and prepare for incoming and outgoing groups/clients including but not limited to making keys, updating and printing materials, and putting together materials and packets

• Staff client/group housing check-ins and check-outs

• Provide timely and professional customer service by addressing all guest needs at the Community Center through in-person, email, and phone interactions

• Follow ­up with guests, colleagues, and supervisors as needed 

• Maintain accurate information in conference database systems 

• Sort and distribute mail and packages

• Participate in the preparation of opening and closing of buildings, such as community center cleaning, mail and package sorting, bulletin board creation, etc. 

• Create and maintain bulletin boards that provide necessary information to all guests

Operational

• Attendance at all training, see dates and times below, assigned shifts, weekly staff meetings every Monday 3:30p-5p, and bi-weekly 2/1:1 meetings (M-F, between 9am -5pm) is mandatory unless previously approved by your direct supervisor.

Other

• Assist with various projects/assignments as assigned by supervisors

• Serve as an ambassador for the University of Michigan and have a commitment to a positive experience for each group/guest who resides with us

Supervision

SDAs are directly supervised by Conference and Event Services.

Compensation

• $15.00 per hour

• 4 meal swipes per week

Additional Benefit

• Recreational sports membership pass for spring and summer semesters

Time Commitment & Work Schedule

• SDAs are required to attend All Staff Training in person on May 6th from 6pm-8pm and May 7th 12pm-5pm 

• SDAs are required to attend In-Building training (which starts 1-2 weeks prior to the building(s) opening), weekly staff meetings every Monday 3:30p-5p, and bi-weekly 2/1:1s. 

• All SDAs work schedules include days and nights on weekdays, weekends, and holidays. 

• All SDAs are required to work a minimum of 20 hours per week in community center shifts. 

• Prior to buildings opening and closing, SDAs are expected to assist with administrative tasks, as determined by supervisor(s).

• It is expected that SDAs are available from the time Building training starts until no later than August 4th. (with the exception to the Hill Area Halls until August 11th)

• SDAs must all be present for the last week of operation, as all SDAs assist with closing responsibilities.

• Residence Halls vary in opening date; placements will be made by Conference & Event Services.

• SDAs may be required to provide CC coverage in any community throughout the Spring and Summer based on departmental needs.

*SDAs will be asked to submit a copy of their class schedule, and work schedules will be based around these schedules. With the exception of classes, please note this position is expected to be high priority. 

Qualifications

• Strong commitment to customer service

• Desire to work in a team-based environment 

• Strong communication and collaboration skills 

• Candidates must be enrolled U-M students at the time of application