Job Details  

Library Assistant D
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Job ID 73135
Job Funding Source Work-Study, Non-Work-Study
Employer Duderstadt Center
Category Office
Job Description

This temporary staff member is responsible for working the Information Desk on the first floor of the Duderstadt Center. Primary duties include:

  • Assisting patrons with directional and general inquiries about the Duderstadt Center.
  • Answering telephone calls and transferring them when necessary.
  • Checking out room keys based on room reservations in the Duderstadt Center.
  • Confirming reservations and ensuring proper documentation of room key checkouts.
  • Keeping a record of patron inquiries for reference and improvement.
  • Maintaining a clean and organized Information Desk.
Educational Value
  • Communication & Customer Service Skills
    • Providing excellent customer service fosters active listening, empathy, and problem-solving.
  • Organizational & Administrative Skills
    • An organized desk makes it easier to assist patrons and keeps operations running smoothly.
  • Critical Thinking & Problem-Solving
    • Assisting patrons requires quick thinking and adaptability in handling different types of questions and situations.
    • Managing reservations and handling documentation teaches organizational skills, useful in many different work environments.
  • Professionalism & Teamwork
    • Working in a team-oriented environment teaches collaboration and interpersonal skills.
Job Requirements

Required Qualifications:

  • Demonstrated ability to provide excellent customer service.
  • Must enjoy working with people and being part of a team.
  • Strong verbal communication skills.
  • Keen attention to detail.

Desired Qualifications:

  • Previous customer service experience.
  • Experience in content organization, record-keeping, and documentation. 
Hourly Rate $15.00/hour
Hours 10.0 to 15.0 hours per week
Time Frame Fall/Winter/Spring/Summer
Start Date Thursday, February 27, 2025
End Date Wednesday, December 31, 2025
Primary Contact SSC HR Coordinators SSC HR Coordinators
Primary Contact's Email bentho@umich.edu
Supervisor Benjamin Thompson
Work Location The James and Anne Duderstadt Center First Floor Information Desk
Phone N/A
Fax N/A