Summary of Position: Cherry Republic’s Retail Ambassador helps to provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be cross-trained to work in several customer-facing areas, including cashier, sales floor, and wine & soda tasting. Because this position has the potential to serve alcohol, the Retail Ambassador has an age requirement of at least 17 years of age. Essential Duties and Responsibilities: Assist the Retail Management as directed in accomplishing operational and customer service-oriented tasks and responsibilities. Enforcement of Cherry Republic customer service expectations through example. Ability to follow and enforce policy and procedures. Strong desire to provide quality customer service with a positive attitude. Assist Retail Management as backup and shared ownership. Help with events in the store and throughout the company. Cash handling & Point of Sale (POS) operations. Continually work towards monitoring appearance and cleanliness of Retail Store. Apply practices from CR 101 training established by customer service guidelines. Inform customers of daily specials, sales, Ship from Store etc. Look for upselling opportunities and upsell when possible. Ensure that merchandise is clean and prepared for display. Maintain floor inventory, store should look full. Ensure that promotions are accurate and merchandised to company standards. Ability to perform Ship from Store.

Excellent communicator and able to deliver superior customer service. Strong attention to detail. Organized, team player who has a good understanding of the culture of Cherry Republic. Comprehensive knowledge of all cherry products sold in store. Ability to sell to a customer's needs, as well as establish relationships with returning customers. Self-motivated, multi-tasker and detail oriented.