Department Summary: The Housing Information Office (HIO), within Michigan Housing, serves University community members interested in on-campus housing. HIO is responsible for guiding interested parties through the application, assignment, and contract process to secure on-campus housing. HIO also serves as a resource for on-campus housing information through Michigan Housing’s main phone line, email, and public web presence, fielding on-campus housing-related inquiries for incoming and current students, as well as the general public. Core to our work is serving the diverse needs of our communities in areas such as gender identity and expression, racial and ethnic identities, chronic health concerns and disabilities, religious and faith backgrounds, and the intersection of identities present within each individual. Job Summary: Student staff play a critical role in supporting the day-to-day operations of the HIO front desk. As a member of the HIO team, student staff specifically focus on communicating accurate and timely information to MHousing inquiries. Student staff will also have the opportunity to collaborate with professional staff as needed to provide the best customer service possible to University students, families, faculty, staff, and stakeholders. Please provide a cover letter detailing your interest in the position and your availability Monday - Friday 8am - 5pm. Responsibilites: Front Desk Operations Support (90%) Housing Information Office Support (10%) Phyiscal Requirements: Position requires working with a computer for the majority of the day, with frequent phone calls. May need to occasionally move items weighing under 20 pounds.
Working Hours: Monday - Friday 8am - 5pm. 8.0 to 28.0 hours per week. Student Staff will provide their semester availability to the Operations and Customer Service Coordinator so a schedule can be established.
Additional Information: This position has Fall 2025 - Winter 2026 vacancies that need to be filled in person in Ann Arbor. Opportunities to work during the Spring/Summer semesters may be available. |