Member Support Assistant
Location: Michigan Public, Argus Building, 535 W William Street, Ann Arbor, Ml Hours: Approximately 10-15 hours per week, flexible during business hours (Monday-Friday, 8am-5pm) About Michigan Public
Michigan Public is the premier public radio station serving over 80% of listeners in Michigan. We provide trusted national and international programming from NPR and other partners, and are the state's leading source of reliable local news and information. Position Overview
The Member Support Assistant will support Michigan Public1s donor and listener relations efforts by responding to inquiries from members and listeners. This student position offers a valuable opportunity to gain hands-on experience in customer service and operations within a non-profit organization with a public service mission. Key Responsibilities
Respond to member and listener inquiries via email, phone, and voicemail Enter and update data in the customer relationship management (CRM) system Provide accurate information about membership status, member benefits, and thank-you gifts (premiums) Receive listener feedback and questions about Michigan Public programming and route to appropriate staff for further assistance Assist with special projects as assigned Qualifications
Strong organizational and communication skills
Excellent attention to detail and ability to follow both written and verbal instructions Dependable, professional, and self-motivated Demonstrated customer service skills and a friendly, helpful demeanor Ability to maintain confidentiality Proficiency in Microsoft Office and Google Suite Ability to work with diverse groups of faculty, staff, and students Previous office, receptionist, or customer service experience is a plus. |
