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Liberty Athletic Club is in search of an enthusiastic team member to join the Front Desk! The primary goal of this position is to ensure members and guests have a pleasant experience. The front desk accommodates the member's/guests requests within the guidelines of Liberty. Responsibilities and Job Duties: - Communicates club-wide information as it pertains to change of seasons, programs, objectives, procedures, etc. in order for the department to achieve success.
- Achieves customer service objectives by fielding and handling questions and concerns as they pertain to all areas of the club.
- Communicate new policies and procedures regarding program enrollment and scheduling in order to maximize club efficiency and improve customer experiences.
- Maximizes enrollment in club programs, events, birthday parties, classes, training, etc., by promoting the club and assisting with the scheduling process.
- Offers additional support to new programs and mediums in order to reduce miscommunication, increase efficiency, and strengthen the program.
- Communicates and works well with other department managers to ensure the success of the business.
- Oversees the cleanliness of the working environment.
- Ambassador in the community for Liberty Athletic Club.
Available Shifts: Saturday (Closing) 3.30pm - 8pm Sunday 11.30am - 4.30pm Skills/Qualifications: Customer service, communication, desk experience, training, decision making, conflict resolution, and consistent follow-through. *Employees receive a complimentary membership to the club and a 25% discount on services in the Spa, Café, and Personal Training. |
