Job Details  

Computer Consultant II
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Job ID 74048
Job Funding Source Work-Study, Non-Work-Study
Employer Dentistry, School of
Category Professional/Administrative
Job Description

The Dental Informatics IT team at the School of Dentistry is seeking a highly motivated, tech-savvy
University of Michigan student to join us as a Computer Consultant II working primarily at our Help Center front desk. In this role, you will provide essential support to faculty, students, and staff—ensuring their IT needs are met efficiently and professionally. Dental Informatics is the School’s technology hub, delivering IT solutions in support of education, patient care, research, and discovery.

Responsibilities:

  • Deliver excellent customer service at the Help Center front desk
  • Serve as the initial point of contact for technology support (in-person, phone, ticket, or email)
  • Triage incoming support tickets by assessing urgency and assigning or escalating as appropriate
  • Troubleshoot and resolve Tier 1 IT support issues for end users
  • Assist with software installations, updates, and basic hardware configuration
  • Provide clear, user-friendly technical guidance to individuals of all skill levels
  • Ensure data sensitivity and compliance in healthcare and academic environments

 

 
Educational Value

Students will benefit from student-friendly hours and receive on-the-job training, applying their classroom knowledge to real-world scenarios. By collaborating with a dedicated team of IT professionals, they will gain exposure to industry best practices and learn from experienced mentors, expanding their technical expertise beyond textbook learning. This hands-on experience not only prepares them for future IT roles but also fosters problem-solving and teamwork abilities crucial for success in any career path.

 
Job Requirements
  • Must be a current U-M student
  • Eager to learn and thrive in a dynamic, ever-evolving IT environment
  • Familiarity with and interest in supporting Windows, MacOS, and iOS systems
  • Familiarity with Google Workspace (Gmail, Drive, Docs, etc.) and Microsoft Office applications
  • Ability to work both independently and collaboratively
  • Strong verbal and written technical communication skills, with the ability to engage effectively with users and technical staff
  • Exceptional customer service: actively listens, communicates empathetically, and resolves issues with patience and professionalism
Hourly Rate $17.50/hour to $19.00/hour
Hours 18.0 to 25.0 hours per week
Time Frame Fall/Winter/Spring/Summer
Start Date Monday, September 29, 2025
End Date TBD
Primary Contact Jessica Spears
Primary Contact's Email N/A
Supervisor N/A
Work Location On-site at the School of Dentistry building Shifts scheduled Monday–Friday, 7:30am–5:30pm Availability for 18–25 hours per week during the academic term is required
Phone N/A
Fax N/A