Job Details  

Computer Consultant I
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Job ID 74338
Job Funding Source Work-Study, Non-Work-Study
Employer Student Life
Category Professional/Administrative
Job Description

This position provides in-person support for Student Life infrastructure and staff across 75+ buildings on the Ann Arbor campus.

Consultants are responsible for inspecting and troubleshooting a wide variety of infrastructure technologies, including but not limited to: audio/visual (AV) equipment, digital signs, access control devices, and point-of-sale systems. Occasionally, this troubleshooting will also include university-issued devices used by administrative staff, such as computers and tablets.

Beyond technical support, Consultants are expected to assist with maintaining accurate inventory records of the 10,000+ SLTS-managed devices deployed across the Ann Arbor campus, as well as cable managing this equipment where applicable. Consultants will also assist with the replacement and disposition of equipment, both for troubleshooting and upgrade purposes.

All of these workflows require equal parts individual and teamwork. As a result, Consultants must be able to work both independently for long periods and collaboratively with other team members, utilizing critical thinking skills to find solutions to technical and non-technical issues. Consultants must also be able to document problems and their solutions in a professional manner, both to fellow team members and customers.

Finally, some examples of common workflows include:

  • Recurring AV system testing in Student Life buildings throughout campus, including: lounges, study rooms, classrooms, and event spaces.

  • Equipment replacements, including the removal of old equipment and the installation of new equipment. This could range from replacing a single HDMI cable or large TV to an entire AV stack.

  • Investigating and actioning tickets received for infrastructure issues around campus.

  • Troubleshooting faulty equipment discovered by our team or noted in tickets.

  • Participate in fleet-wide equipment inventories and inspections throughout all supported buildings across campus.

Other tasks may be assigned by one of the SLTS managers, this position's direct supervisor, or other team members. All employees, regardless of employment designation, are expected to contribute to the upkeep of the department offices and vehicles.
Educational Value

SLTS provides a dynamic environment where students will learn and refine skills that are transferable to any career path or major. 

In addition to developing foundational skills in technical support and IT Operations, students are regularly placed in situations that strengthen their creativity, innovation, adaptability, and general professionalism.  This exposure to real-world scenarios through practical engagements will sharpen their problem-solving skills. 

Furthermore, students are given opportunities for leadership development and career advancement within SLTS. Those who pursue these opportunities will gain valuable, documentable experience that is attractive to future employers. 

Lastly, our staff is dedicated to mentorship and collaboration, ensuring that students build essential interpersonal and collaboration skills while broadening their intellectual and technical horizons. 

This comprehensive approach ensures that all our students become well-rounded individuals prepared to tackle the challenges of their respective fields after graduation.
Job Requirements

Required Qualifications

  • Procedural

    • Be a currently enrolled student at the University of Michigan
       

  • Attitude

    • Willingness to work in a diverse social environment

    • Willingness to work a minimum appointment time of 10-24 hours weekly, depending on academic load

    • Willingness to be consistent and punctual in attendance, including a willingness to make up any missed shifts whenever feasible

    • Willingness to communicate and collaborate with customers and fellow staff members in a professional and friendly manner

    • Willingness to proactively work on tasks and projects efficiently and accurately, independent of supervision or immediate assistance

    • Willingness to spend the majority of every shift outside an office environment, and without the ability to sit for extended periods
       

  • Physical

    • Lift and transport heavy objects, including but not limited to: projectors, screens, monitors, equipment carts, AV racks, and AV podia with weights up to 50lbs

      • The frequency of working with the maximum weight may be up to several times a month

    • Work on equipment up to and including 25-feet off the ground

    • Work on low-voltage devices

    • Travel between buildings during inclement weather

    • Work in enclosed spaces in the vicinity of numerous electronic components

    • Navigate to and from workspaces accessible only by stairs

    • Sharply focus projected images close up or from distances up to 100-feet

Desired Qualifications

  • Procedural

    • Possession of a valid U.S. driver’s license

    • Familiarity with the University of Michigan tech environment, including: managed devices, networked printers, and cloud-based applications
       

  • Software

    • Experience with Slack or similar team communication applications

    • Experience with Trello or similar work collaboration applications

    • Experience with a ticketing system or similar problem-tracking applications
       

  • Technical Skills

    • Experience providing technical support, including, but not limited to: installing, managing, or troubleshooting audiovisual equipment or software

    • Experience with inventory management, either through dedicated applications or spreadsheets

    • Experience with writing formal documentation for audiences of differing technical depths

    • Experience with media production, including: staging, filming, photography, editing, dubbing, and closed-captioning
Hourly Rate $15.50/hour
Hours 10.0 to 29.0 hours per week
Time Frame Spring/Summer
Start Date Monday, May 4, 2026
End Date TBD
Primary Contact Stephen Douglas Stump
Primary Contact's Email N/A
Supervisor Jacob Kidd & Tom Bisbee
Work Location Remote work options are NOT available for this position. SLTS maintains offices within the Mary Markley and South Quad residence halls, and students are expected to begin and end their shifts at whichever location they are assigned for a given day. However, students will be spending the majority of their shifts working in the field on various tasks. Two department service vehicles are available to students for completing work assignments across campus.
Phone N/A
Fax N/A