|
This position provides in-person support for Student Life infrastructure and staff across 75+ buildings on the Ann Arbor campus. Consultants are responsible for inspecting and troubleshooting a wide variety of infrastructure technologies, including but not limited to: audio/visual (AV) equipment, digital signs, access control devices, and point-of-sale systems. Occasionally, this troubleshooting will also include university-issued devices used by administrative staff, such as computers and tablets. Beyond technical support, Consultants are expected to maintain accurate inventory records of the 10,000+ SLTS-managed devices deployed across the Ann Arbor campus, as well as cable management of this equipment where applicable. Consultants will also assist with the replacement and disposition of equipment, both for troubleshooting and upgrade purposes. All of these workflows require equal parts individual and teamwork. As a result, Consultants must be able to work both independently for long periods and collaboratively with other team members, utilizing critical thinking skills to find solutions to technical and non-technical issues. Consultants must also be able to document problems and their solutions in a professional manner, both to fellow team members and customers. Finally, Consultants may also be tasked with project work. Examples of past projects include: building-wide infrastructure upgrades, ordering and testing new-model infrastructure devices to meet client unit needs, and producing video tutorials for reference by both internal and external staff. Other tasks may be assigned by one of the SLTS managers, this position's direct supervisor, or other team members. |
