Conference and Event Services (CES) Overview (Conference & Event Services)

Conference and Event Services at the University of Michigan is an auxiliary department within Student Life. We provide expertise in conference and event management to U-M and external groups. In addition, we provide spring and summer housing and program management within the campus residence halls to summer camps, conferences, and events. During the spring and summer we support over 6,000 guests in 130 programs ranging in ages from 10 years old through adults. Through spring and summer programs, we introduce guests to the university, support them in their academic endeavors, and provide an unparalleled campus experience. 

About the Position/Basic Function and Responsibility

CES is looking to hire several Student Coordinator Leads (SCLs) to assist the Conference Managers with spring and summer housing management in MHousing Residence Halls and support summer conferences throughout campus. SCLs will work approximately 40 hours weekly, planning and coordinating ongoing administrative and operational needs for CES, clients, and university partners. The SCL will provide leadership, training, encouragement, guidance, and assistance as required to other student positions. 

Administrative (50%)

• Assist with summer program and/or conference clients, with management including information and document collecting, ensure deadlines are met, follow up, and onsite management  

• Communicate with clients, staff, and partners daily regarding group logistics through emails, phone calls, and meetings 

• Support clients, partners, and fellow staff with all needs 

• Prepare group bills and financial reports 

Operational (25%)

• Provide on-site support for residence hall Community Center and conference staff as needed, including check-in and check-out days (which may include evenings and weekend days, based on client needs) 

• Assist in the preparation of the residence hall before group arrivals, such as mail and package distribution, bulletin boards, community center cleaning and organizing, etc.

• Prepare and distribute check-in materials and supplies to residence halls

• Provide a welcoming and inclusive environment for all spring/summer guests and staff

• Provide timely and thoughtful solutions to guest inquiries

• Attend weekly building team meetings as a representative of CES 

Leadership and Supervision (15%)

• Provide leadership and direction to building staff, campus partners, CES staff, and others 

• Work as a team with the Conference Managers, Residence Hall staff, Community Center Managers, and fellow SCLs to set the strategy for a successful season

• Collaborate with campus partners to prepare for and support summer groups

• Support and assist other SCLs

• Assist in the training and management of Summer Conference Assistants (SCA) 

• Attend weekly staff meetings (Mondays 3:30-5:00 pm)

Other (10%)

• Perform any other duties as assigned

Qualifications

• Strong commitment to customer service

• Strong communication and collaboration skills 

• Desire to work in a team-based environment

• Enthusiasm, energy, flexibility, and passion for working in a fast-paced environment