Customer Engagement and Sales: Provide Exceptional Customer Service: Greet customers warmly, understand their needs, and offer solutions that align with their pet care requirements.

Product and Service Recommendations: Use expertise in pet products, grooming services, and pet care to suggest relevant items and services. Help customers select food, toys, accessories, and grooming packages based on their pet’s specific needs.

Upselling and Cross-Selling: Actively promote store products and services, including seasonal items, current store promotions, re-booking and exclusive special offers. Upsell higher-margin products and encourage clients to try new or related services, as well as bulk appointments and re-booking next appointment while in store.

Client Relationship Building: Develop strong, lasting relationships with customers by remembering preferences, offering tailored recommendations, and following up on previous purchases. Create a loyal customer base through personalized service and follow-through.

Sales Target Achievement: Meet or exceed individual and team sales goals through a combination of excellent customer service and product knowledge. Track and contribute to daily, weekly, and monthly sales targets.

Product Knowledge and Expertise: In-Depth Product Knowledge: Maintain up-to-date knowledge of pet products, grooming services, and all offerings at Woof Gang Bakery & Grooming. Stay informed about trends in pet care, new product arrivals, and seasonal changes in inventory.

Excellent communication and interpersonal skills to engage with a diverse customer base.
Strong sales skills.
Ability to work effectively in a fast-paced, team-oriented environment.
Strong problem-solving skills and professionalism in handling customer concerns.
Proficiency with point-of-sale (POS) systems, cash handling, and basic math.
Flexibility to work evenings, weekends, and holidays as needed.

Personal Attributes:
Passion for pets and animal care.
Enthusiastic, motivated, and results-driven with a positive attitude.
Strong organizational skills and attention to detail.
Ability to work independently and collaboratively with team members.