Job Detail

Patient Services Assistant
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Job ID	74756
Job Funding Source	Work-Study, Non-Work-Study
Employer	Mary A. Rackham Institute
Category	Professional/Administrative
Job Description	As part of MARI’s front office team, you will work alongside committed and knowledgeable colleagues who ensure compassionate and helpful interactions with MARI clients. Day-to-day responsibilities include: Opening and closing the building. Client check-in and check-out. Manage kiosk sign-in. Answering phone calls and checking voicemails. Responding to “contact us” requests. Preparing the PAI for clients when needed. General office tasks, including scanning, filing, ordering office supplies, sorting mail, etc. We are looking for someone to close on Wednesday evenings (4 pm-7 pm), and work 4-5 hours on a separate weekday.
Educational Value	This role develops communication, organization, and problem-solving abilities while fostering empathy and professionalism through interactions with clients and clinicians. Students gain insight into clinic operations, including appointment scheduling and documentation, complementing academic studies in related fields. For those pursuing psychology or counseling, the position provides firsthand exposure to mental health services, bridging theoretical knowledge with real-world application.
Job Requirements	Excellent verbal, written, interpersonal, and organizational skills Proven ability to work well with faculty, students, and staff Attention to detail Ability to maintain individual rights to privacy and confidentiality Excellent customer service skills
Hourly Rate	$18.00/hour
Hours	8.0 to 12.0 hours per week
Time Frame	Fall/Winter/Spring/Summer
Start Date	ASAP
End Date	Indefinite end date
Primary Contact	Sara Vanderelzen
Primary Contact's Email	svandere@umich.edu
Supervisor	Kelly Anderson
Work Location	210 S. 5th Ave Ann Arbor, MI 48104
Phone	7346156426
Fax	N/A