The Michigan Recreation Membership Coordinator will oversee all member services activity; including but not limited to checking eligibility requirements of potential members, collecting and analyzing membership and transactional reports, selling community and affiliate memberships, reconciling sales, assisting in membership training, assisting with the training of student staff regarding recurring errors/issues, facilitate needed updates to member’s accounts, respond to member questions and concerns in a timely and professional manner and elevate concerns to Program Manager of Memberships and Student Staff Engagement as needed.

Preferred Requirements:

• Prior experience with sales
• Staff training experience 
• Must exercise sound judgment and use discretion
• Strong oral and written communication
• Basic computer proficiency
• Must be punctual and reliable 

• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the members’ expectations
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language

Physical Demands

• Continual talking in person or on the phone during the shift
• Must be able to lift up to 10 LBS occasionally