Members of Team Decode provide stellar customer service by welcoming and engaging with guests and ensuring they have a great experience throughout their adventure. Team members must carefully and thoroughly reset the challenges with attention to detail. Team members work together to keep games moving smoothly and to maintain the facility in excellent condition. As team members gain experience, they learn to operate the games and direct the guest experience in character. All team members are expected to grow into the operator role and pay increases (up to $22/hour) are tied to these additional responsibilities.
Members of Team Decode gain skills that benefit them in future jobs. Members improve and hone communication skills from both interaction with guests and coordination with other team members. As they learn operations, team members practice and refine being responsible to their teammates, to guests, and to management.
Successful applicants will have a positive, outgoing attitude, a high attention to detail, and excellent organizational skills. Interest in escape rooms, puzzles, and/or themed entertainment is a plus. Education beyond high school is also a plus.
