|
Assistant Technician – Jafferson Computers (Ypsilanti/Ann Arbor Area) Join a team that puts people first—where tech meets empathy. Jafferson Computers is a locally owned and operated technology service shop that’s been proudly serving the Ypsilanti and Ann Arbor communities since 2002. Our mission is simple: eliminate technology-induced stress. We believe tech should empower, not overwhelm—and we’re passionate about helping customers get the most out of their devices, whether it’s a laptop, smartphone, printer, or something in between. We don’t just fix computers—we solve problems, build trust, and create lasting solutions. What You’ll Do As an Assistant Technician, you’ll work side-by-side with our experienced and friendly team to deliver top-notch service. Your day-to-day will include: - Diagnosing and troubleshooting customer devices with clarity and precision
- Repairing a wide range of tech: Windows/Mac desktops and laptops, smartphones, tablets, printers, and more
- Translating complex technical issues into plain English for customers
- Advising clients on how to best use technology to meet personal or business goals
- Managing multiple projects and priorities efficiently
- Documenting service details using our in-house ticketing system
- Supporting our Managed IT Service clients with remote and on-site assistance
- Following operational procedures (device check-in/out, service checklists, etc.)
- Assisting walk-in customers with parts and product recommendations
- Staying up-to-date on the latest tech trends and tools
- Delivering honest, friendly customer service—every time
|
