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Overview The Operations Team at the Ross School of Business plays a vital role in maintaining a safe and welcoming environment for students, faculty, and staff of one of the world’s premier business schools. As a member of this essential team, you will help support communications initiatives, web design, and other projects. You should expect a relatively fast-paced environment with plenty of opportunities to test your problem-solving skills. This role is perfect for someone who is considering a career in communications and would like to learn more about the field. We are willing to train - no previous experience necessary. Just bring a passion for writing, design, and the desire to learn. Responsibilities In this role, you will be primarily tasked with assisting the department’s communication activities, which will include: Communications - Write and proofread communications materials
- Help support communications initiatives
- Draft and/or edit policy documents
- Draft and/or edit training documentation
Design - Edit photos with Photoshop
- Develop internal flyers, invitations, and menus
Web Design - Edit content on our WordPress site
- Ensure all website content follows accessibility principles
These responsibilities will cover approximately 10 hours per week of work. If you would like to work additional hours, you may elect to additionally cover a rotation of different roles depending on staffing needs. These include: Welcome Desk - Serve as the first point of contact, greeting members of the Ross community and visitors, including prospective students, employers, and guest speakers.
- Provide directions and answer a wide variety of questions about the building, campus, and events.
- Assist with lost-and-found inquiries and update an online web application as needed.
- Maintain accurate records of interactions at the welcome desk.
- Assist with room reservations and provide general administrative support as needed.
Safety Support - Proactively report safety concerns to supervisors and managers
- Contact the University of Michigan Department of Public Safety (DPSS) in the event of safety issues or emergencies
- Maintain awareness of AED (automated external defibrillator) locations throughout the building
- Post signage to block off unsafe areas as needed (i.e., wet floors)
Mail Handling (Team lifting may be required; must be able to lift up to 50 lbs). - Receive and document packages and mail being delivered to the building
- Organize mail distribution, documenting deliveries, and pickups throughout the school.
Event Support (Team lifting may be required; must be able to lift up to 50 lbs) - Assist with setup, adjustment, and teardown of event spaces, including moving furniture and event equipment.
- Steam and place seat covers.
- Refresh event spaces before, after, and between events (cleaning, organizing, vacuuming)
- Maintain inventory of event-related equipment.
Building Support (Team lifting may be required; must be able to lift up to 50 lbs) - Support classroom and meeting spaces by replenishing supplies (markers, erasers) and testing operational equipment; report and document any malfunctioning equipment.
- Refresh bathrooms by tidying common surfaces and restocking supplies (no contact with bodily fluids required).
- Support general building maintenance by cleaning common and shared spaces.
- Assist with space organization, reconfiguration, and light custodial duties.
Facilities Support - Clean cubicles and office spaces for new hires and office moves.
And other duties as assigned. Supervision - The Department of Operations will directly supervise the OCSAs.
What Makes You Successful in this Role? Successful team members are adaptable, eager to learn, and driven by curiosity to find solutions and make improvements. Candidates must be enrolled U-M students at the time of application. |
