Job Details  

Audio Visual Aide
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Job ID 75855
Job Funding Source Work-Study, Non-Work-Study
Employer Rackham School of Graduate Studies
Category Service/Maintenance
Job Description

As part of the Rackham Graduate School Facilities Office, the Audio Visual Aides (aka Student Event Assistants) provide front-line customer service, well-organized and accurate room setups before and after events, and assists both student and professional clients with audio/visual equipment during their events as well as any other tasks assigned by full-time staff. The Rackham Student Event Assistants ensure positive experiences and successful events for all University of Michigan clients. As Rackham supports both internal University of Michigan events as well as external third-party events, attentiveness and excellent customer service are key.


To apply, please fill out this application and email resume with contacts (email and phone) for 2-3 references to Susan Campos, at scampos@umich.edu

 

Job Responsibilities:

 

  • Unlock/lock and prepare event rooms.

  • Perform room setups and teardowns for events, including banquet tables and chairs among other items. Repeated heavy lifting (up to 50lbs) is necessary depending on required setup.

  • Basic troubleshooting of audio/visual equipment, including built-in room AV systems, microphones, HDMI cables, laptops, etc. Specific training will be provided.

  • Represent the University of Michigan and the Rackham Graduate School in a courteous, professional manner.

  • Respond quickly and professionally to customer requests/complaints.

  • Attend staff meetings and trainings as necessary.

  • Maintain student working areas and storage spaces.

  • Record and report any situations that may arise that require the attention of a full-time staff member.

  • Act in accordance to and enforce all Rackham building policies and procedures, escalating conflicts or violations to full-time staff as needed. Specific training and information will be provided

 
Educational Value

Students will learn personal responsibility and organizational skills. Students will also be working with faculty and staff from offices across the University and will develop customer service skills.
Job Requirements

  • Current or incoming University of Michigan student.

  • Excellent communication skills (written, verbal, and interpersonal).

  • Possesses good organizational skills, initiative, and attention to detail.

  • A desire to assist others and provide excellent customer service, both individually and as a team member.

  • Demonstrate professional etiquette in all interactions.

  • Independent working ability.

  • Able to routinely move AV equipment and furniture for various events held within the building. 

  • Flexible schedule - mostly weekends and evenings/nights.

  • Punctuality, both in arriving for scheduled shifts and in ensuring rooms are opened for clients.

  • Available for the entire Fall semester. This position is term limited with potential for re-hire based on performance.
Hourly Rate $17.70/hour
Hours 8.0 to 20.0 hours per week
Time Frame Fall/Winter
Start Date ASAP
End Date ongoing employment is possible depending on performance, eligibility for employment, and funding availability.
Primary Contact Sharmin Elam
Primary Contact's Email scampos@umich.edu
Supervisor Susan Campos
Work Location Rackham Graduate School 915 East Washington Street (across the street from MLB)
Phone N/A
Fax N/A