Job Details


Office Assistant
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Job ID 5622
Job Type Student Jobs
Employer University Musical Society
Date Posted Sep 01, 2021
Category Office
Job Description

The UMS Patron Services Office is seeking to fill multiple work-study student staff positions. Once trained, student staff have the opportunity to stay year-to-year and work summers until graduation. This position will be in-person.

JOB TITLE: Ticket Office Student

SUMMARY DESCRIPTION: Work with the ticket office and front-of-house team to ensure the best possible patron experience leading up to and at over 150 live performing arts events each year, presented by University Musical Society (UMS), the School of Music, Theater and Dance, and the Ann Arbor Summer Festival. 

 REQUIRED HOURS: Student staff should expect to work a varied schedule, primarily comprised of regular business hours, with additional time as needed during performance shifts. Applicants should be available to work a minimum of 10 hours per week. Our offices will re-open on September 1st with hours of Monday-Friday 1-5pm, in addition to show shifts on varied nights and weekends. Business hours will increase to 10-5pm, Monday-Friday beginning mid-September. 

We hold diversity, equity and inclusion as key organizational values. We believe that the future artistic and organizational health of both UMS and the larger performing arts presentation field depends upon our ability to more accurately reflect the multi-faceted diversity of our communities locally, nationally, and internationally.

Job Requirements

Work-Study Applicants only.

SPECIFIC QUALIFICATIONS: • Commitment to excellent, professional customer service. • Willingness to exercise patience and flexibility • High level of dependability and professional work ethic. • Available to work a mix of daytime office hours as well as nights and weekends. • Able to communicate efficiently and accurately (phone, email, and in-person). • Enjoys the challenge of working in a fast-paced, high-pressure environment. • Strong desire to understand and appreciate a wide variety of cultures and traditions. • Confident working with cash • Comfortable working independently and take initiative. • Required computer skills: Microsoft Office, Google Drive, Gmail, Search, and Calendars. • Some lifting may be required.

Educational Value

Work in an energetic, creative environment that offers students the chance to improve their organizational, public relations, and customer service skills. Gain marketable computer and communication skills, including the Tessitura database (used at 650+ leading arts and cultural organizations worldwide).

Available Openings 8
Hours 8.0 to 12.0 hours per week
Hourly Rate $10.25/hour, $0.50 raises each year
Time Frame Fall/Winter/Spring/Summer
Contact Name Anne M Renforth
Contact Email
Work Location Burton Memorial Tower - Central Campus and surrounding performance Venues
Phone N/A
Fax N/A

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